FAQ

You can easily schedule an in-person or virtual tour on the Schedule a Tour page of our website or by calling our leasing office. Our team would love to show you around.

Most applications at Raye are processed within one to three business days, depending on how quickly all required documents are received. Applicants applying from out of state may experience longer processing times due to state-specific restrictions.

Utilities are not included in monthly rent. Residents are responsible for electricity, water/sewer/trash, heat, cable, phone, and internet.

Yes. A $100 non-refundable application fee is required per person, plus a $300 holding fee. Once your application is approved, the holding fee will be applied towards your move-in costs. If you are not approved, the holding fee is refunded. Additional deposits may apply depending on credit results.

Yes. All residents are required to maintain renters insurance with at least $300,000 liability coverage.

Yes! Raye is a pet-friendly community in Shaker Heights.

Yes. Breed restrictions apply, and there is a 100 lb weight limit. Please call our office for full details.

Yes, Raye is a pet-friendly apartment community with features designed for pets, including a fenced dog run, an on-site pet spa, and convenient walking areas throughout the property.

We welcome up to two pets per apartment. A $400 non-refundable fee and $35 monthly rent per pet apply.

Yes, all apartments at Raye include a full-size in-home washer and dryer for your convenience.

Yes, all apartment homes are equipped with central air conditioning, heating, and programmable thermostats for year-round comfort.

Yes, Raye offers Standard, Premium, and Penthouse finish packages. Standard homes feature quartz countertops, stainless-steel appliances, and sleek cabinetry. Premium homes include upgraded flooring, designer tile backsplashes, and enhanced lighting, while Penthouse residences offer expanded layouts, upgraded appliances, high ceilings, and exclusive luxury design details. For a closer look at each option, visit our Floor Plans page or schedule a tour to see the finishes in person.

Apartments are leased unfurnished. However, our team can connect you with third-party furnishing options if needed.

Raye offers a wide range of lifestyle amenities such as a 24-hour fitness facility, yoga studio, spa and treatment room, heated saltwater pool, 8th-floor sky lounge, 24-hour package room, outdoor lounge, and multiple resident gathering areas including a clubroom, coworking spaces, and business center with Wi-Fi.

Yes, residents enjoy a fully equipped 24-hour fitness center with cardio and strength equipment, as well as a resort-style heated saltwater pool with lounge seating. Visit the Amenities page of our website for a full list of our community amenities or schedule a tour today to see them for yourself!

Yes, Raye provides garage parking for residents, along with designated guest parking. Pricing and availability vary depending on the option you choose, so we recommend contacting the leasing office for details.

Yes, residents have access to shared community spaces including a resident lounge, coworking areas, private conference rooms, and a business center, all with convenient Wi-Fi access.

Raye offers immediate access to the RTA Blue and Green Line, making it easy for residents to commute throughout Shaker Heights and beyond. The community also provides convenient connections to the HealthLine, University Circle, and Downtown Cleveland.

Raye is located within the Shaker Heights School District and offers a quick commute to Case Western Reserve University, Cleveland State University, and John Carroll University.

Raye is ideally situated near major Cleveland and Shaker Heights employers including Cleveland Clinic, University Hospitals, and Case Western Reserve University, with quick access to healthcare systems, educational institutions, and Downtown Cleveland for dining, cultural attractions, and entertainment. Ask our leasing team about the Preferred Employer Program for details on move-in savings.

If you need to end your lease early, termination fees will apply. Please review your lease agreement or contact our leasing office for more information.

Guests are welcome at Raye, but extended stays may require prior approval from the leasing office. Please refer to your lease agreement or contact our team for more details.

No, subletting is never permitted at Raye.